Ordering and Payment

How do I order a cake

To start the order process, please send an email to cakesbywhales@gmail.com containing all the following information: 

The date of your event

The occasion/nature of your event (wedding, engagement, birthday, etc)

The event location, delivery address, and delivery time

How many people you will need to serve

your daytime phone number

Your email address

Four flavors from our flavor list you would like to sample

An idea of what kind of cake design you are looking for

We will contact you to to discuss your order and/or schedule an appointment. 

What’s your payment policy?

A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.

Payment can be made ONLY by Bank deposit. Our account numbers are:


ACCOUNT NUMBER: 0012765268




ACCOUNT NUMBER: 6016157377


Deposits are non-refundable.

If you cancel your order, your balance payment is refundable provided Cakes By Whales is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards.  If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.

Do you have corporate accounts?

Can I order through the Internet?
Unfortunately, due to the custom aspect of the business, we cannot take cake orders over the Internet.

How much time before an event do I need to place an order?
In order to assure availability, we recommend that orders be placed at least one to two weeks in advance. For wedding cakes we recommend, at least,  2 months  prior to the wedding.

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